Congratulations on your approved application for your new home. So that you know what to expect moving forward, please note the following process;
(a) Confirmation – We will contact you by phone and also send a confirmation email to advise you that your tenancy application has been approved.
(b) Deposit/Rent payment – You are then required to bring in one week’s rent to secure the property for which you will receive a receipt. This payment should be made immediately. Your Property Manager will advise you of your payment method options.
(c) Rent/Bond – Once your deposit is paid, an email will be sent to you advising the amount due for both rent and bond upon signing your lease. Your property manager will also schedule an appointment at a mutually suitable time for the lease and other paper work to be completed.
(d) Lease Agreement – ALL tenants listed on the Lease Agreement must sign the required paperwork. This includes the Lease Agreement and Key Report Form etc. You are required to read these documents carefully and you are welcome to ask any questions.
Upon signing the lease, you will receive the following:
- A fully signed copy of the Lease Agreement
- 2 copies of the condition report
- New Tenant Checklist
- Keys to the property (note: this will only occur if the above takes place on your lease start date)
- A copy of the By-laws if you are moving into a strata unit complex
Please also note the following:
Keys issued early. It is important to note we are unable to issue keys early, or grant access to the property any earlier than the allocated tenancy start date. An example of this is where access to the property is required to move boxes into a garage or bedroom, or a removal truck company requires access earlier due to their availability. Under all circumstances we cannot issue any keys earlier than the start date of the tenancy, for legal and security reasons.
For more information, please go to the Office of Fair Trading Website
Utility Connections
It is the tenants responsibility to ensure your power, gas, phone, internet, etc have been connected into your name prior to moving into the property.
Wanting us to get you connected?
“Connect Now” is a free no-obligation service that will connect all your utilities on your behalf, Simply ask us for a form to fill in and nominate the services you wish to have connected and we will forward it to Direct Connect on your behalf
Should you wish to arrange connections of yourself, here are some useful numbers:
Power and Gas
AGL (Gas or Electricity) 131 245
Energy Australia (Gas or Electricity) 133 466
Telephone and Internet
Telstra 13 22 00 www.telstra.com.au (also has e-cards to notify change of address)
Optus 13 33 45 www.optus.com.au
AAPT 13 88 88 www.aapt.com.au
Mail Redirection & Changing Address
Ensure that you let financial organisations, the RMS and other important bodies know of your change of address. Alternatively, you can contact Australia post to have your mail redirected for a set period of time.
Should you receive any mail addressed to either previous tenants or the landlords, please forward this to the office as soon as possible.
Removalist and Parking
Should you be moving into a strata unit complex, there may be some arrangements to be made with the building manager prior to moving in. Should this be the case, your Property Manager will advise you.
Contact Details
Once your new contact details are available like a landline phone number and postal address, (if different from your residential rental property address) please email your property manager with your new details.
Keys
Should you wish to copy keys it is important to note that upon vacating, we will need back all keys given to you at the tenancy commencement, and also any extra copies created during your tenancy period. If you change the locks during tenancy, you are obligated to notify your property manager and provide the office with a copy of the new keys.
Any lost or damaged keys, remotes and security fobs, must be replaced at the tenants expense.
Payment and Lodgement of Your Bond
Your bond is now to be paid online through the RBO authority and you can expect confirmation from them indicating your lodgement number.
Property Condition Report
Please ensure that you return your signed/amended copy of your property condition report to us within 7 days of the tenancy start date. If this is not returned please be aware that the original inspection will be used for end of tenancy comparison, regardless of whether you agree to the original report or not.
For more information on completing and returning your condition report please see Office of Fair Trading Website
Foxtel/Austar
Before considering having either, Austar or Foxtel connected, tenants must first contact the Property Manager to seek permission. Some Lessors and or Body Corps will not allow satellite dishes attached to the building, and in most cases written permission needs to be sought.
Tenant Contents Insurance
It is crucial that you affect your own tenant contents insurance.
It is important to note that should your goods be damaged or destroyed by circumstances affecting the owner’s property are not insured by the owner. (i.e. fire, storm damage, power outages etc)
Example One: An electrical fault in the building starts a fire and the property is destroyed. Your possessions will not be covered by the owner’s insurance.
Example Two: You are away on holidays and the power cuts out due to an electrical fault in the building. Your return home to find your fridge/freezer goods spoilt. The owner’s insurance will not cover your fridge/freezer goods.
In all cases above, quality tenant contents insurance should cover your goods for these given examples. Please check with your insurer however for the cover they can provide you.